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#4431 closed bug (fixed)

Opened April 03, 2009 03:17PM UTC

Closed April 08, 2009 11:58AM UTC

Last modified May 16, 2010 03:27PM UTC

Custom theme download fails in all browsers

Reported by: fgTodd Owned by:
Priority: blocker Milestone: 1.8
Component: [meta] ui.themeroller Version: 1.7.1
Keywords: Cc:
Blocked by: Blocking:

Starting sometime on April 2, 2009, any time a user tries to download a custom theme, the download fails. Reproduced in FF3 & Safari 3 on Mac Leopard, FF 3 and IE 7 on WinXP.

To see error:

1. Go to and change at least 1 theme parameter (text, color, etc.)

2. Click the orange "Download theme" button, this will direct you to the download builder page

3. On the download page, don't change anything, just click the gray "Download" button

4. Once clicked, the page blanks out completely. The URL is at this point.

5. If you hit the Refresh button, a download will start in Firefox and Safari but if you open it, you see an error stating that the zip is corrupted. In IE 7, when you refresh the page it dumps a long page of characters into the browser window and does not start a download.

If you select a preset theme from the TR gallery, the download will work correctly so this only affects custom themes.

A bunch of comments on the UI discussions have mentioned this issue:

Attachments (0)
Change History (2)

Changed April 08, 2009 01:27AM UTC by scottgonzalez comment:1

component: ui.core[meta] ui.themeroller
milestone: TBD1.8

Changed April 08, 2009 11:58AM UTC by rdworth comment:2

resolution: → fixed
status: newclosed

Fixed with website refresh (including cache clear) on 04/08/2009.